Service Delivery
Expert CPE Installations & Training
Our expertise spans across comprehensive customer end CPE installations, professional wiring services, and thorough training programs to ensure seamless service delivery.
- Landline & DSL CPE Installations
- Lease Line and PRI CPE Installations
- Professional wiring and cabling
- Comprehensive staff training
- Quality assurance protocols
Operations
Robust Field & Back-end Operations
We maintain a strong in-house system to run field and back-end operations smoothly and successfully, ensuring optimal performance across all touchpoints.
- 24/7 operational support
- Advanced field management systems
- Real-time tracking and reporting
- Efficient resource allocation
- Streamlined workflows
Service Assurance
Comprehensive Fault Management
Our expertise in handling customer end calls, fault repairs, re-wiring, shifting, and customer requests ensures minimal downtime and maximum satisfaction.
- Rapid fault diagnosis and repair
- Professional re-wiring services
- Seamless shifting and relocation
- 24/7 customer support
- Proactive maintenance programs
Network Optimization
Expert Network Management
Trained man-power for handling network-related calls on both Fiber and Copper infrastructure, ensuring optimal network performance.
- Fiber optic network optimization
- Copper network maintenance
- Performance monitoring and analysis
- Capacity planning and upgrades
- Quality of Service (QoS) management